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State Farm® Insurance Agent Shelly Hood

4.9 out of 5 average rating (150 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Jake and Kaleigh Layne

May 24, 2023

5  out of  5 rating by Jake and Kaleigh Layne
"Shelly Hood has made switching insurance policies from one state to another incredibly easy. They’ve also been extremely responsive to any questions or worries we have had so far."

Lauren Dunn

May 20, 2023

5  out of  5 rating by Lauren Dunn
"Shelly supported and brought me insurance that worked for my personal needs. I love how her team focuses on uplifting women and the power in women owned business. The cute dogs at the office are a good plus. I know that whenever I need support Shelly and her team will be there to support my personal needs!!"

The Wolf

May 12, 2023

1  out of  5 rating by The Wolf
"This place is a scam. I got insurance from this place and they failed to send me my physical copy of insurance. On top of that they canceled my policy for non payment when I did pay."

Nancy Todd

May 11, 2023

5  out of  5 rating by Nancy Todd
"Denise Marchant was extremely kind and supportive. This was the first time I have ever filed a claim and was a complete novice to this process since my husband's passing. Her helpfulness and patience were most appreciated. Also, Mark Sims, the adjustor, responded quickly and sent estimates same day. I am truly Thankful for having State Farm insurance. Nancy Todd"

Jagdish Pai

April 18, 2023

5  out of  5 rating by Jagdish Pai
"Enthusiastic, quick response, and very helpful"

Ligia Delgado

April 14, 2023

5  out of  5 rating by Ligia Delgado
"Shelly and her team really care about their customers and make sure you have proper coverage. Very knowledgeable about life insurance and the many options. It was a great experience to work with them. Highly recommend!"

Sharon Walker

March 29, 2023

5  out of  5 rating by Sharon Walker
"Dealing with insurance stuff is not my favorite thing, but I love having a local office with someone to talk to and answer my questions. The team in this office is so friendly and helpful, they make dealing with my not-favorite-thing pretty painless."

Jason Miner

March 16, 2023

5  out of  5 rating by Jason Miner
"Perfect service an very courteous beautifully done I highly recommend them"

Kennith Lacey

March 11, 2023

5  out of  5 rating by Kennith Lacey

Angela Bergan

March 10, 2023

5  out of  5 rating by Angela Bergan
"Great experience. Coverage thoroughly explained by very articulate agents. Saved a bunch of money going with Shelly Hood and her associates."

Rachel Doyle

March 8, 2023

5  out of  5 rating by Rachel Doyle
"Shelly is such a kind and genuine person. She truly cares about you as a person, not just a number or a sales goal. She is down to earth, authentic, empathetic, and just a truly wonderful woman, who is both passionate and educational about how different kinds of insurances, especially life insurance, can really help make a difference in the people you love lives. 100/10 would definitely recommend."
Profile photo of Tina Kruse

Tina Kruse

March 8, 2023

5  out of  5 rating by Tina Kruse
"Great satisfaction always wanting to please me to get things done to change things to make me happy they work real hard at pleasing and helping you out as best they can and if they can't they figure it out and they get back with you and they get it done so I am so happy with them I've been about a year with them now my other insurance at the other company had went up a little bit more than I can afford since I'm on disability but I was able to get full coverage and a reasonable price which made me happy and feel good inside about State Farm thank you very very much I appreciate it and I am sending this it is with Shelly Hood At State Farm and Denise has helped me out tremendously I have really appreciate her a lot thank you again"


March 2, 2023

5  out of  5 rating by Will
"Absolutely loved these amazing ladies and everything they do. It is more than just insurance with them. They want to help in all aspects of life. Very genuine. I could not ask for a better group. Shelly and Travis already feel like they are your best friends looking out for you. Best in the business and I would not go anywhere else"

Amber Goodman

March 2, 2023

5  out of  5 rating by Amber Goodman
"Shelly and her team are seriously the BEST. When you are in the office talking to them, you don’t feel like a business transaction. You feel like family. The all women owned office is just what you need to feel comfortable and trust you are getting the best with them! I would recommend them over and over!"

Kimberly Cahoy

February 24, 2023

5  out of  5 rating by Kimberly Cahoy
"Shelly and her team are super responsive to any questions I have and guide me to make the right decisions for my business!"

Jess Winter

February 21, 2023

5  out of  5 rating by Jess Winter
"I am incredibly impressed by the communication and how easy the process was to switch insurance companies. I appreciated that the team compared other policies and came with a lower price. I was able save $670 on car insurance with two cars, umbrella policy and homeowner's insurance. I highly recommend Shelly Hood her team! Shelly and her team check-in every year, which I really like because it's a good way to recap the year, possible changes and other questions I may have. Shelly is well versed in her policies and ensures that all her clients needs are met. I highly recommend Shelly Hood and her team."

James Rivera

February 11, 2023

5  out of  5 rating by James Rivera
"Getting my insurance coverage switched over to my new car couldn’t be easier. Just a few quick texts and I’m up and running."

Julianne Suffi

February 10, 2023

5  out of  5 rating by Julianne Suffi
"Shelly makes you feel comfortable making important decisions about how you will leave your family if the unthinkable happens, which is never a fun conversation. She is very knowledgeable and I trust her to protect my family w the right coverages. I refer anyone who asks about life insurance to this agency. You won't regret it !"

Jade Bertsch

February 10, 2023

1  out of  5 rating by Jade Bertsch
"Very poor communication, neither Shelly nor her colleagues would respond to emails or phone calls. Had rate changes that I was not made aware of until 5 months after they were made. Overall possibly the worst customer service experience I’ve ever had. Definitely would not recommend."

Laurie Lee

January 30, 2023

5  out of  5 rating by Laurie Lee
"Setting up new account was very easy! Melody was very helpful and made the whole process painless."

Kathy Toney

January 28, 2023

5  out of  5 rating by Kathy Toney
"Very nice professional people work here."

Skylar Murphy

January 24, 2023

5  out of  5 rating by Skylar Murphy
"There is no group better than this lovely group of women! They are the best!"

Kirk Watts

January 18, 2023

5  out of  5 rating by Kirk Watts
"Quick professional response to my request to realign my insurance needs and provide better value and improved coverage."

Stephen Scott

January 13, 2023

5  out of  5 rating by Stephen Scott
"Denise was very helpful and professional. Denise answer all of my questions and went the extra mile to help me understand my policy 😃"

Nancy Ketteler

December 7, 2022

5  out of  5 rating by Nancy Ketteler
"Shelly Hood became my State Farm agent after my long time agent retired. She has always been very helpful and responsive to any question I may have. I have enjoyed working with her and her staff."