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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kay Nichols

Kay Nichols

September 3, 2024

5  out of  5
rating by Kay Nichols
"Madison and Shelly have been a pleasure to work with. They are both very knowledgeable and I am more than satisfied with the customer service I received."
We responded:
"Thanks so much we love having you here!"
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Brittany Hunter

September 3, 2024

5  out of  5
rating by Brittany Hunter
"A lot has happened within the last few months, one of them including the loss of my vehicle. Maddie has been a tremendous help working with me! Whenever I have questions or concerns, she always responds back right away. I honestly couldn’t imagine a better agent than her. 100/10 would recommend her to anyone!!!"
We responded:
"So glad we were able to help!! Thanks for the five star review!!"
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Andrew Ames

September 1, 2024

5  out of  5
rating by Andrew Ames
"I’ll definitely be telling all my friends to give your office a call! I reached out to Shelby Polk to ask some questions about renters, life and car insurance. Not only did she get back to me within minutes, but she answered every single question I had with no problem! Not only that she was super nice and polite which is really nice, because a lot of the time dealing with insurance companies can be a hassle! You really have yourself an amazing agent! Thank you for everything!"
We responded:
"Great feedback Andrew! Thanks for the five star review!!!"
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carla varela

August 31, 2024

5  out of  5
rating by carla varela
"I was welcomed immediately and felt so comfortable during the process. I was really nervous walking in but felt so happy and felt so cared for after. Thank you !!"
We responded:
"I love this Carla!!! Thanks for being Good with Hood!!!"
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Arick Ames

August 30, 2024

5  out of  5
rating by Arick Ames
"Great experience with Shelly Hood-State Farm. I spoke with Shelby who helped quote me and it was a pleasant experience. She was very helpful and very kind. I look forward to working with her in the future with any further questions/concerns."
We responded:
"Thanks for the review!!!"
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Darcie Wedberg

August 27, 2024

5  out of  5
rating by Darcie Wedberg
"I cannot recommend the Shelly Hood agency more !!! I had terrible hail damage to my car . I called the agency the next day and they started the process so seamlessly. They set up my virtual claims inspection. The inspection happened only a few days later and was the easiest car appointment I have ever had . I got to do it in the ease of parking lot and literally the money was in my account the next day . The booked a rental car for me and set everything up with such ease . Thank you thank you Shelly Hood Agency !!!"
We responded:
"I love that you had such a positive experience with the virtual claim process. It works!!!"
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Tom Kahn

August 27, 2024

5  out of  5
rating by Tom Kahn
"I was so impressed with the group at State Farm that Shelly Hood runs! Shelby Polk was so nice to work with and was very knowledgeable in helping me pick the right coverages that I needed. Thank you all for helping us out!"
We responded:
"Shelby is the best!!"
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Realtor Jenee'

August 21, 2024

5  out of  5
rating by Realtor Jenee'
"The ladies in this office are great to work with. The energy and knowledge is all there...especially love my Shelby!! Keep up the good work!"
We responded:
"Love this thank you!!"
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Sign passion Today

August 20, 2024

5  out of  5
rating by Sign passion Today
"Maddy was very helpful with information and patient."
We responded:
"Thank you for the review!!"
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Hello Jasso

August 20, 2024

5  out of  5
rating by Hello Jasso
"Maddy was great, friendly and knowledgeable. Gave me a quote that was painless and straight forward. Will def tell my friends about this location."
We responded:
"Thank you for sharing your experience!!"
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Emily Staley

August 20, 2024

5  out of  5
rating by Emily Staley
"Maddy has been beyond helpful in setting up/transferring my renters insurance. She is extremely knowledgable and has been prompt in answering any questions I had throughout the past year. She has shown genuine care in providing me peace of mind and talking me through my options to help me make the best decision for my coverage. I highly recommend contacting Maddy for a quote!"
We responded:
"Thank you for sharing!!"
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Rosa Kennedy

August 10, 2024

5  out of  5
rating by Rosa Kennedy
"My family was reassigned agents so l was able to start working with Shelly Hood and her team. We have been extremely pleased with our insurance policies and State Farm for all of our needs. Very professional, detailed, and responsive. Highly recommended."
We responded:
"Love having you Good with Hood!!"
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Zibby Cambridge

August 9, 2024

5  out of  5
rating by Zibby Cambridge
"Shelley is so passionate about her work! You can feel confident with anyone on her amazing team!"
We responded:
"Thanks Zibby!!!"
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Alan Stevens

July 26, 2024

5  out of  5
rating by Alan Stevens
"Maddy is the by far the best at her job, she communicates effectively and always has the best interest of her clients in mind."
We responded:
"Thanks Alan we are so glad you are Good with Hood!!"
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Bhana Gony

July 26, 2024

5  out of  5
rating by Bhana Gony
"I worked with Maddy Greve and she was a pleasure to work with she explained everything so well to me and quoted me for life Insurance for me and my babygirl! It’s my first time going in so I appreciate how she talked me through everything and the whole process !!"
We responded:
"Love that we got you fully covered!!!"
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Nick O'Donnell

July 25, 2024

5  out of  5
rating by Nick O'Donnell
"Whole office was great, very helpful and low pressure."
We responded:
"Thank you so much for the review!!"
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Yas Gioum

July 25, 2024

5  out of  5
rating by Yas Gioum
"I had the pleasure of initiating a new insurance policy with State Farm which was made nothing short of effortless thanks to Madison Greve. She gave me a detailed breakdown on my car insurance rates, went over several options and even discussed life insurance policies with me. A process that I thought would be very complicated and overwhelming was handled swiftly and professionally with great rates. I would highly recommend!!"
We responded:
"I love that this was so easy for you-thanks for being Good with Hood!!"
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Gelth Vanbrugh

July 16, 2024

5  out of  5
rating by Gelth Vanbrugh
"Fantastic Service and always quick with the assist."
We responded:
"Thank you for being Good with Hood!"
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Shaun Dau

July 16, 2024

5  out of  5
rating by Shaun Dau
"I really appreciate the service and the people there, want to personally thank Madison Greve for finding me the best quote on my insurance. 10/10 recommended!!"
We responded:
"Maddy is fantastic-thanks for the review!"
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Saucey Lowe

July 16, 2024

5  out of  5
rating by Saucey Lowe
"Maddy helped me find a really good policy for life insurance. Did not rush me also took her time and explained everything well. Maddy was very personable and professional. 10/10 would recommend!"
We responded:
"Thank you for the review!!!"
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Devyn Mann

July 15, 2024

5  out of  5
rating by Devyn Mann
"Maddy is absolutely amazing."
We responded:
"I agree!!!"
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makayla polite

June 24, 2024

5  out of  5
rating by makayla polite
"So far the best company i’ve worked with !!! Madison was awesome at providing me with the information i needed and also got me a great deal on my home insurance as well !!!"
We responded:
"We are so glad to have you Good with Hood!!"
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Doug Washington

June 21, 2024

5  out of  5
rating by Doug Washington
"I want to express my gratitude to Madison for her exceptional assistance in finding the optimal plan within my budget. Thank you again, I will certainly recommend her to others!"
We responded:
"We love recommendations Doug thank you so much!!!"
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Hayley Pfeiffer

June 14, 2024

5  out of  5
rating by Hayley Pfeiffer
"Best customer service I’ve received!"
We responded:
"Thank you for the review!"
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John Fuqua Jr.

June 13, 2024

5  out of  5
rating by John Fuqua Jr.
"I've been with State Farm for a while and they have always helped me and responded promptly to any questions I've had. I plan on staying with them because of their customer service and pricing."
We responded:
"Thanks for being Good with Hood!!!"